Shipping Information

At 2 For Joyy, we are committed to delivering your favorite kids’ fashion products safely and on time. Please read our Shipping Policy to understand how orders are processed and delivered.

1. Order Processing

• Orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During peak seasons, sales, or festive periods, processing times may be slightly longer.

2. Shipping Locations

We currently ship across India.

For international shipping inquiries, please contact our customer support team before placing an order.

3. Delivery Timelines

Estimated delivery times:

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Example:

• Free Shipping on orders above ₹[Amount]
• Standard Shipping: ₹[Amount] for orders below the free shipping threshold

(Update these values according to your business policy.)

5. Order Tracking

Once your order has been shipped, you will receive:

• Order confirmation email/SMS
• Shipment tracking number
• Courier partner details (where applicable)

Customers can use the tracking information to monitor their shipment status.

6. Delivery Attempts

Our courier partners typically make multiple delivery attempts.

If delivery cannot be completed due to:

• Incorrect address
• Unavailability of the recipient
• Failure to respond to courier communications

the package may be returned to us.

Additional shipping charges may apply for re-shipment requests.

7. Address Accuracy

Customers are responsible for providing accurate shipping information.

2 For Joyy is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.

8. Damaged Packages

If your package appears damaged upon delivery:

1. Take photographs of the package and product immediately.
2. Contact us within 48 hours of delivery.
3. Provide your order number and supporting images.

We will review the issue and assist with a replacement or refund in accordance with our Return & Refund Policy.

9. Lost or Delayed Shipments

While we work with reliable courier partners, delays may occasionally occur.

If your order has not arrived within the expected timeframe, please contact us at:

Email: [support@2forjoyy.com]
Phone: [Customer Support Number]

We will coordinate with the courier partner and provide updates.

10. Partial Shipments

In rare cases, items from the same order may be shipped separately due to product availability or logistical reasons.

Customers will be informed if an order is dispatched in multiple shipments.

11. Force Majeure

Delivery delays caused by circumstances beyond our reasonable control, including natural disasters, strikes, government restrictions, pandemics, transportation disruptions, or severe weather conditions, shall not be considered a breach of our shipping obligations.

12. Contact Us

2 For Joyy
Email: [support@2forjoyy.com]
Phone: [Customer Support Number]
Address: [Business Address]