CANCELLATION POLICY
This Cancellation Policy applies to all purchases made through the 2forjoyy website, mobile application, WhatsApp ordering channels, social media commerce channels, and any other sales platform operated by KISAG Enterprises under the brand name 2forjoyy ("Company", "we", "our", or "us").
By placing an order with 2forjoyy, you agree to the terms of this Cancellation Policy.
1. Order Cancellation by Customer
Customers may request cancellation of an order before it has been processed, packed, shipped, handed over to a logistics partner, or otherwise prepared for dispatch.
Cancellation requests may be submitted through:
- Customer support
- Registered email address
- WhatsApp support channel
- Account dashboard (where available)
Submission of a cancellation request does not guarantee cancellation.
The Company reserves the right to determine whether an order remains eligible for cancellation.
2. Orders Not Eligible for Cancellation
An order may not be cancelled if:
- The order has already been packed.
- The order has been processed for dispatch.
- The order has been shipped.
- The order has been handed to a courier partner.
- The order contains customized, personalized, altered, or made-to-order products.
- The order contains products specifically procured upon customer request.
- The cancellation request is made after the permitted cancellation period.
3. Cancellation of Prepaid Orders
If a prepaid order is successfully cancelled before dispatch:
- The amount paid will be refunded to the original payment method or another legally permitted method.
- Refund processing timelines may vary depending on banks, payment gateways, card issuers, UPI providers, and financial institutions.
The Company shall not be responsible for delays caused by third-party financial institutions.
4. Cash on Delivery (COD) Orders
Customers may cancel eligible Cash on Delivery orders before dispatch.
Repeated cancellation of COD orders may result in:
- Restriction of COD access.
- Requirement of prepaid purchases.
- Temporary or permanent account limitations.
- Refusal of future orders.
The Company reserves the right to monitor and prevent abuse of COD facilities.
5. Partial Cancellation
Where technically feasible, customers may request cancellation of individual products from a multi-item order before dispatch.
The Company may approve or reject partial cancellations depending on operational feasibility.
6. Cancellation Requests After Shipment
Once an order has been shipped, dispatched, or handed to a logistics partner, cancellation may no longer be possible.
In such cases, customers may be required to follow the applicable Return, Refund, and Exchange Policy.
7. Refusal of Delivery
Refusal to accept delivery after shipment may be treated as a return request.
The Company reserves the right to:
- Deduct shipping charges.
- Deduct return shipping charges.
- Deduct handling charges where legally permissible.
- Restrict future Cash on Delivery eligibility.
- Restrict future purchases in cases of repeated abuse.
8. Company’s Right to Cancel Orders
The Company reserves the right to cancel any order, with or without prior notice,
including where:
- Product inventory is unavailable.
- Pricing errors occur.
- Technical errors occur.
- Payment verification fails.
- Fraud is suspected.
- Unauthorized activity is detected.
- Regulatory restrictions apply.
- Shipping is unavailable.
- Product information contains material errors.
In such circumstances, prepaid amounts received for cancelled orders shall ordinarily be refunded.
9. Fraud Prevention
The Company reserves the right to cancel, suspend, delay, investigate, or reject orders where it reasonably suspects:
- Fraudulent activity.
- Unauthorized payment use.
- Identity misrepresentation.
- Abuse of promotional offers.
- Abuse of return or cancellation systems.
- Multiple accounts created for misuse.
The Company may require additional verification before processing such orders.
10. Non-Refundable Charges
To the extent permitted by applicable law, certain charges may be non-refundable, including:
- Gift wrapping charges.
- Premium delivery charges.
- Special handling charges.
- Customization charges.
- Personalization fees.
Any such charges will be disclosed where applicable.
11. Processing of Refunds
Approved refunds shall generally be initiated after cancellation confirmation.
Refund timelines may vary based on:
- Payment method used.
- Banking systems.
- Card networks.
- UPI providers.
- Payment gateways.
The Company does not control third-party processing timelines.
12. Abuse of Cancellation Privileges
The Company reserves the right to limit, suspend, or terminate customer accounts that demonstrate patterns of:
- Excessive cancellations.
- Repeated order refusals.
- Fraudulent transactions.
- Abuse of promotions.
- Abuse of return policies.
- Operational misuse causing business losses.
13. Limitation of Liability
To the fullest extent permitted by applicable law, the Company shall not be liable for:
- Indirect losses.
- Consequential damages.
- Loss of profits.
- Loss of opportunities.
- Delays caused by third parties.
- Cancellation-related inconveniences.
Any liability shall be limited in accordance with the Company’s Terms and Conditions.
14. Policy Changes
The Company reserves the right to amend, update, modify, or replace this Cancellation Policy at any time without prior notice.
Updated versions become effective upon publication on the Platform.
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