Return and Refund Policy

At 2 For Joyy, customer satisfaction is important to us. We strive to provide high-quality clothing for boys and girls. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

You may request a return if:

• The item received is damaged, defective, or incorrect.
• The item does not fit as expected and is eligible for return.
• The return request is submitted within 7 days of delivery.

To qualify for a return, the product must:

• Be unused, unworn, and unwashed.
• Have all original tags attached.
• Be returned in its original packaging.
• Be free from stains, odors, alterations, or damage caused after delivery.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Products purchased during clearance or final sale promotions.
• Gift cards or store credits.
• Customized or personalized products.
• Items returned without original tags or packaging.
• Products showing signs of use, washing, or alteration.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item:

1. Contact us within 48 hours of delivery.
2. Provide your order number and clear photographs of the product.
3. Our team will review your request and provide further instructions.

Upon approval, we may offer:

• A replacement product (subject to availability), or
• A full refund.

4. Return Process

To initiate a return:

1. Email us at [support@2forjoyy.com] or contact customer support.
2. Provide:
   • Order number
   • Product details
   • Reason for return
   • Supporting photos (if applicable)
3. Wait for return approval and instructions.
4. Ship the product to the designated return address.

Returns sent without prior approval may not be accepted.

5. Exchange Policy

We offer exchanges for:

• Size-related issues (subject to stock availability).
• Damaged or defective products.
• Incorrect items received.

If the requested size or product is unavailable, a refund or store credit may be offered.

6. Refund Policy

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to the original payment method.

Refund Timelines

• Credit/Debit Cards: 5–10 business days
• UPI Payments: 3–7 business days
• Net Banking: 5–10 business days
• Wallet Payments: As per the respective wallet provider’s processing time

Processing times may vary depending on your payment provider or bank.

7. Shipping Charges

For Customer Preference Returns

(Example: size issue, change of mind)

• Original shipping charges are non-refundable.
• Return shipping costs may be borne by the customer unless otherwise stated.

For Incorrect or Damaged Items

• Return shipping costs will be covered or reimbursed by 2 For Joyy.
• Full refund or replacement will be provided after verification.

8. Order Cancellation

Before Shipment

Orders may be canceled before dispatch for a full refund.

After Shipment

Orders cannot be canceled once shipped. Customers may request a return after delivery if eligible under this policy.

9. Refused Deliveries

If a customer refuses delivery without a valid reason:

• Shipping charges may be deducted from the refund amount.
• Repeated refusals may result in future order restrictions.

10. Refund Method

Refunds will be issued through the original payment method used for the purchase whenever possible.

If the original payment method is unavailable, an alternative refund method may be offered in accordance with applicable laws and payment provider policies.

11. Contact Us

For return, exchange, or refund assistance:

2 For Joyy
Email: [support@2forjoyy.com]
Phone: [Customer Support Number]
Address: [Business Address]