SHIPPING & DELIVERY POLICY
This Shipping & Delivery Policy applies to all purchases made through the website, mobile application, WhatsApp ordering channels, social media commerce channels, and other sales platforms operated under the brand name 2forjoyy, a business unit of KISAG Enterprises ("2forjoyy", "Company", "we", "our", or "us").By placing an order with 2forjoyy, you agree to the terms of this Shipping & Delivery Policy.
1. Shipping Coverage
2forjoyy ships products across India and selected international destinations.
Shipping availability may vary depending on:
- Delivery location
- Courier service coverage
- Customs restrictions
- Regulatory requirements
- Product availability
The Company reserves the right to refuse delivery to locations that are not serviceable.
2. Order Processing
Orders are generally processed after successful payment verification and order confirmation.
Orders are typically processed within 1–3 business days, excluding:
- Sundays
- Public holidays
- Government-declared holidays
- Force majeure events
Processing times are estimates only and are not guaranteed.
3. Delivery Timelines
Estimated delivery timelines:
Domestic Orders (India)
- Metro Cities: 2–7 business days
- Non-Metro Cities: 3–10 business days
- Remote Locations: 5–15 business days
- Metro Cities: 2–7 business days
International Orders
Typically 7–30 business days, depending on the destination country, customs clearance, and local courier services. Actual delivery times may vary.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
The Company may offer:
- Free shipping promotions
- Minimum order value-based shipping benefits
- Region-specific shipping rates
Such offers may be modified or withdrawn at any time.
5. Order Tracking
Once shipped, customers may receive:
- Email notifications
- SMS notifications
- WhatsApp notifications
- Tracking information
Tracking updates are provided by logistics partners and may not always reflect real-time status.
6. Delivery Attempts
Courier partners may make multiple delivery attempts before returning a shipment.
Customers are responsible for:
- Providing accurate delivery information
- Being available to receive deliveries
- Responding to courier communications
Failure to accept delivery may result in order cancellation or return.
7. Incorrect Shipping Information
Customers are responsible for ensuring that:
- Name is correct
- Address is complete
- Phone number is accurate
- PIN/Postal code is accurate
2forjoyy shall not be responsible for delays, failed deliveries, losses, or additional costs arising from incorrect or incomplete shipping information provided by customers.
8. Cash on Delivery (COD)
Cash on Delivery may be available for selected locations and orders.
The Company reserves the right to:
- Restrict COD availability
- Limit COD order values
- Require prepaid payment for certain customers, locations, or products
Repeated order refusals may result in permanent COD restrictions.
9. International Shipping
For international orders:
- Customers are responsible for complying with local import laws.
- Customs duties, import taxes, VAT, GST, brokerage fees, and similar charges imposed by destination countries are the sole responsibility of the customer unless expressly stated otherwise.
- Delivery timelines may be affected by customs inspections and clearance procedures.
2forjoyy is not responsible for customs-related delays.
10. Delays
Delivery timelines are estimates only.
Delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Customs processing
- Transportation disruptions
- Government restrictions
- Labor shortages
- Technical failures
- Logistics partner issues
- Force majeure events
Such delays shall not constitute grounds for claims, compensation, or damages except
where required by applicable law.
11. Lost Shipments
If an order is confirmed as lost during transit by the logistics partner:
- The Company may, at its discretion, offer a replacement, store credit, or refund.
- Investigations may take additional time before resolution.
The Company’s determination based on courier records shall generally be considered final unless contrary evidence is provided.
12. Damaged Shipments
Customers should inspect packages upon delivery.
If a package appears damaged:
- Take photographs before opening.
- Record an unboxing video if possible.
- Report the issue within 48 hours of delivery.
Claims reported after this period may not be eligible for resolution.
13. Partial Shipments
The Company reserves the right to ship items separately.
Where an order contains multiple products:
- Items may arrive in separate shipments.
- Different delivery timelines may apply.
No additional shipping charges will be imposed for Company-initiated split shipments unless disclosed at checkout.
14. Delivery Confirmation
Delivery shall be deemed completed when:
- The shipment is delivered to the address provided, or
- Delivery is acknowledged by the recipient, household member, security personnel, receptionist, neighbor, or other authorized individual at the delivery location.
Proof of delivery maintained by the logistics provider may be relied upon as evidence of successful delivery.
15. Risk of Loss
Risk of loss and ownership transfer to the customer upon successful delivery of the order.
16. Fraud Prevention
The Company reserves the right to:
- Verify customer identity
- Delay shipment for verification
- Cancel suspicious orders
- Hold shipments pending confirmation
Additional documentation may be requested where necessary.
17. Force Majeure
The Company shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including:
- Natural disasters
- Floods
- Earthquakes
- Fires
- Pandemics
- Government actions
- Internet outages
- Cyberattacks
- Transportation disruptions
- Labor disputes
18. Limitation of Liability
To the fullest extent permitted by law:
- Delivery dates are estimates only.
- The Company shall not be liable for indirect, consequential, incidental, punitive, or special damages arising from shipping delays or delivery failures beyond its reasonable control.
- Any liability shall be limited in accordance with the Company’s Terms & Conditions.
Proof of delivery maintained by the logistics provider may be relied upon as evidence of successful delivery.
19. Policy Changes
2forjoyy reserves the right to modify, update, suspend, or replace this Shipping & Delivery Policy at any time without prior notice.
The latest version published on the Platform shall apply.
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