Terms and Conditions

These Terms and Conditions (“Terms”) govern access to and use of the website, mobile applications, WhatsApp ordering channels, social media platforms, products, services, and related offerings operated under the brand name 2forjoyy, a business unit of KISAG Enterprises (“Company”, “2forjoyy”, “we”, “our”, or “us”).
BY ACCESSING, BROWSING, REGISTERING, PURCHASING, OR OTHERWISE USING THE PLATFORM, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST NOT USE THE PLATFORM.
1. ELIGIBILITY
You represent and warrant that:
  • You are at least 18 years of age or are using the Platform under the supervision of a parent or legal guardian.
  • You possess the legal capacity to enter into binding contracts.
  • All information provided by you is accurate and complete.
This Policy applies regardless of the country from which you access the Platform.
2. ACCOUNT REGISTRATION
Users may be required to create an account. You are solely responsible for:
  • Maintaining account confidentiality.
  • Protecting passwords and OTPs.
  • All activities occurring through your account.
The Company may rely upon account credentials and OTP verification as conclusive evidence of authorization.
3. ORDERS AND ACCEPTANCE
Submission of an order does not constitute acceptance.
The Company reserves the right to:
  • Accept or reject any order.
  • Limit quantities.
  • Cancel suspected fraudulent orders.
  • Refuse service without assigning reasons where permitted by law.
A legally binding contract is formed only after shipment confirmation or order dispatch.
4. PRODUCT INFORMATION
We attempt to provide accurate descriptions, pricing, specifications, images, colors, and availability.
However:
  • Accept or reject any order.
  • Measurements may contain minor variations.
  • Packaging may differ from displayed images.
  • Product information may contain inadvertent errors.
The Company does not guarantee absolute accuracy.
5. PRICING ERRORS
The Company reserves the right to correct pricing, promotional, typographical, inventory, tax, or technical errors.
Orders affected by pricing errors may be cancelled and refunded at the Company’s discretion.
6. PAYMENTS
Payments may be processed through authorized third-party providers.
The Company may use payment providers including but not limited to:
  • Razorpay
  • Cashfree
  • PhonePe
  • PayU
  • Banks
  • UPI providers
  • Card networks
The Company is not responsible for third-party payment system failures, banking delays, network outages, or processing errors beyond its reasonable control.
7. CHARGEBACK ABUSE POLICY
The Company actively monitors fraudulent payment activity. The following may constitute abuse:
  • Unjustified chargebacks.
  • False payment disputes.
  • Friendly fraud.
  • Misrepresentation of deliveries.
  • Abuse of refund systems.
Where legally permissible, the Company may:
  • Contest chargebacks.
  • Share transaction evidence with financial institutions.
  • Suspend accounts.
  • Recover costs incurred.
  • Restrict future purchases.
The Company reserves all legal rights concerning fraudulent disputes.
8. SHIPPING AND DELIVERY
Delivery timelines are estimates only.
The Company shall not be liable for delays arising from:
  • Courier delays.
  • Customs processing.
  • Weather events.
  • Natural disasters.
  • Political disruptions.
  • Government actions.
  • Force majeure events.
Risk in products passes to the customer upon delivery.
9. RETURNS, EXCHANGES, AND REFUNDS
Returns and refunds are governed by the Company’s Return Policy.
The Company reserves the right to reject returns involving:
  • Used products.
  • Damaged products caused by customers.
  • Altered products.
  • Missing tags.
  • Missing packaging.
  • Repeated abuse of return privileges.
  • Suspected fraudulent behavior.
Patterns of excessive returns may result in account restrictions.
10. PROMOTIONS AND DISCOUNTS
Promotions may be modified, suspended, or withdrawn without notice.
The Company may:
  • Refuse promotional benefits obtained through abuse.
  • Correct coupon errors.
  • Cancel improperly awarded discounts.
11. USER CONTENT
Users may submit reviews, comments, photographs, videos, feedback, or other content.
By submitting content, you grant the Company a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to:
  • Use
  • Modify
  • Adapt
  • Publish
  • Reproduce
  • Distribute
  • Commercialize
such content in any media now known or later developed.
12. INTELLECTUAL PROPERTY
All Platform content including:
  • Logos, Trademarks, Product photographs, Videos, Text, Graphics, Designs, Source code, Databases
are owned by or licensed to the Company. No rights are granted except those expressly stated. Unauthorized copying, scraping, reproduction, resale, distribution, reverse engineering, or commercial exploitation is prohibited.
13. PROHIBITED CONDUCT
Users shall not:
  • Commit fraud.
  • Violate laws.
  • Interfere with Platform operations.
  • Use bots or scraping tools.
  • Circumvent security controls.
  • Misrepresent identity.
  • Engage in abusive conduct.
14. ACCOUNT SUSPENSION AND TERMINATION
The Company may suspend, restrict, or terminate accounts immediately without prior notice where it reasonably believes:
  • Fraud exists.
  • Abuse exists.
  • Terms have been violated.
  • Legal risks exist.
  • Security risks exist.
Termination may occur without compensation.
15. THIRD-PARTY SERVICES
The Platform may integrate third-party services.
The Company is not responsible for:
  • Third-party websites.
  • Payment processors.
  • Advertising networks.
  • Logistics providers.
  • Technology vendors.
Use of such services is at your own risk.
16. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by law:
The Platform, products, and services are provided on an “AS IS” and “AS AVAILABLE” basis.
The Company disclaims all warranties, whether express, implied, statutory, or otherwise, including>
  • Merchantability.
  • Fitness for a particular purpose.
  • Non-infringement.
  • Availability.
  • Accuracy.
17. LIMITATION OF LIABILITY
To the fullest extent permitted by law:
The Company’s aggregate liability shall not exceed the amount actually paid by the customer for the affected transaction.
The Company shall not be liable for:
  • Indirect damages.
  • Consequential damages.
  • Special damages.
  • Punitive damages.
  • Loss of profits.
  • Loss of business.
  • Loss of goodwill.
  • Data loss.
This limitation applies regardless of legal theory.
18. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless:
  • KISAG Enterprises
  • 2forjoyy
  • Directors
  • Employees
  • Affiliates
  • Contractors
  • Agents
from claims, liabilities, losses, damages, costs, penalties, and legal expenses arising from:
  • Your use of the Platform.
  • Breach of these Terms.
  • Violation of law.
  • Violation of third-party rights.
19. FORCE MAJEURE
The Company shall not be liable for failures caused by events beyond reasonable control including:
  • Natural disasters.
  • Internet failures.
  • Cyberattacks.
  • Government actions.
  • Labor disputes.
  • Pandemic events.
  • Utility interruptions.
20. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of India.
21. ARBITRATION
Any dispute, claim, or controversy arising from or relating to these Terms shall first be attempted to be resolved amicably.
If unresolved, disputes shall be referred to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.
The arbitration shall be conducted by a sole arbitrator appointed by the Company in accordance with applicable law.
The language of arbitration shall be English. The seat and venue of arbitration shall be Uttarakhand, India.
22. EXCLUSIVE JURISDICTION
Subject to the arbitration clause above, courts having jurisdiction in Uttarakhand, India shall have exclusive jurisdiction regarding matters that may lawfully be brought before courts.
23. MODIFICATIONS
The Company may revise these Terms at any time.
Updated Terms become effective upon publication on the Platform. Continued use constitutes acceptance.
24. SEVERABILITY
If any provision is found unenforceable, the remaining provisions shall remain valid and enforceable.
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